Return Policy for ShineLuis

Effective Date: January 4, 2025

At ShineLuis, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy from the date of receipt. This policy outlines the conditions and procedures for returning items purchased from our online store at https://shineluis.com.

Please carefully review the following return policy guidelines:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be in new, unused condition and must not show signs of wear, damage, or alterations.
  • The item must be returned in its original packaging with all tags, accessories, and materials (e.g., manuals, parts, etc.).
  • The product must be returned within 30 days from the date of receipt.
  • A proof of purchase is required, such as an order number or receipt, to verify the original transaction.

2. Non-Returnable Items

Certain items are non-returnable and may not be eligible for a refund. These include:

  • Personalized or customized products.
  • Gift cards.
  • Final sale or clearance items (marked as non-returnable on the product page).

If you are unsure whether an item is eligible for return, please reach out to our customer support team at info@shineluis.com.

3. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Customer Support:
    • Email us at info@shineluis.com with your order number, a description of the item(s) you wish to return, and the reason for the return.
    • You can also reach us by phone at (410) 590-5285.
  2. Return Authorization:
    • Once we have reviewed your return request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.
  3. Package the Item:
    • Carefully package the item in its original packaging, including any accessories or documents that came with it.
    • Include the RA number with the return shipment.
  4. Return Shipping:
    • You are responsible for covering the return shipping costs unless the return is due to a defect or error on our part.
    • For your protection, we recommend using a trackable shipping method when returning items, as we cannot be held responsible for lost or damaged returns.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, your refund will be processed to the original payment method used for the purchase. Refunds may take up to 10 business days to appear in your account, depending on your payment provider.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, we recommend processing a return for a refund and placing a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@shineluis.com with a description of the issue, along with photos of the damaged item and packaging if possible. We will provide a return label for the return shipping at no cost to you and issue a refund or replacement.

7. Shipping Fees

Please note that shipping fees are non-refundable, except in cases where the return is due to an error on our part or a defective product. The cost of return shipping will be deducted from your refund unless the return is a result of our mistake.

8. International Returns

For international orders, the following additional conditions apply:

  • The customer is responsible for return shipping fees and any applicable customs duties or taxes.
  • International returns may take longer to process due to customs procedures, and refunds will be issued in U.S. dollars.

9. Contact Us

If you have any questions or need assistance with your return, please feel free to contact our customer support team:

10. Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically to stay informed about any updates. Your continued use of our website after any changes to this policy indicates your acceptance of the updated terms.